This article will show you how to delete a membership from a User's Profile. This is useful if they accidentally purchased the wrong membership, or are looking for a refund on their purchased membership. Once a membership is removed from the User's Account, they will no longer be eligible for member event pricing for your organization.

Step 1

Login to your Administrator account and access the SMART Administration area of your account.

Step 2

Click User List.

Step 3

Using the search function, lookup the member who you wish to delete the membership for. Then click Search.

Step 4

Click the User ID number to enter the member's profile page.

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Step 5

Click Delete Membership to delete their membership.

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Step 6

Click Yes, delete to confirm deleting the membership.