This article will show you how to delete a membership from a User's Profile. This is useful if they accidentally purchased the wrong membership, or are looking for a refund on their purchased membership. Once a membership is removed from the User's Account, they will no longer be eligible for member event pricing for your organization.
Step 1
Login to your Administrator account and open the Registration & Membership section of the navigation
Step 2
Click User List
Step 3
Using the search function, lookup the member who you wish to delete the membership for. Then click Search.
Step 4
Click the User ID number to enter the member's profile page.
Step 5
Click the blue Edit / Refund / Membership button
Step 6
Fill out the form that appears, where you can indicate whether or not you want to completely delete the user's membership from their account, leave the membership on their account but change its expiry date, choose how much, if anything, to refund to the user and which refund method you would like to use.
