esportsdesk.com Help Desk

The Basics 16

• How to Find Your Organization's Registration Page / Website
• Create an esportsdesk.com User Account
• Updating User Information
• Login to your User Account
• Forgot My User Account Password

View all 16

Family Members 1

• How to Edit Family Member's Account

Individual Registration 7

• How to Register an Individual for an Event
• Register for a Prospect Camp
• Register for an Event with Pricing by Age
• Register for a Waitlisted Event and Accepting Invitations
• How to Register Your Child

View all 7

Team Registration 2

• Add Players to Roster of a Registered Team
• How to Register a Team and Split the Remaining Amount Owed Between Players

Teams & Leagues 1

• Accepting an Invitation to a Team

History 1

• Retrieving a Past Receipt / Confirmation Email

Memberships 3

• Print Your Membership Card
• What is My Membership Number?
• Add Family Members to Group/Family Membership

My Profile 4

• How to Add a Picture to My Profile
• Find Your esportsdesk ID Number
• How to Upload Secure Document to Account Profile
• Updating Credit Card Information

Calendar 2

• View and Export/Subscribe to Your Calendar
• How to Use the Master Schedule / Export to Calendar Tool

Player Lists 2

• Creating a Player (Team) List
• Deleting a Player (Team) List

Volunteer 1

• How to Review & Update Volunteer Availability

General 10

• New Club OnBoard Process
• Toggle Between Full Website Layout and Registration Only
• Create New Team for a New Season at Club for Category Registration
• How to Change Default SMART Session
• How to Get Direct Link to Event Registration

View all 10

Memberships 8

• Membership Advance Purchase and Expiry
• Custom Membership Fields
• How to Create a Membership or Punch Card
• Adding a New Membership
• Asking additional questions or selling add-ons with a membership sale

View all 8

Volunteer Management 8

• Volunteer Manager Overview
• Creating Roles for Volunteer Manager
• Adding a Role Group
• Create a Volunteer Manager Instance
• Creating Jobs in Volunteer Manager

View all 8

Front Desk Tools (FDT) 13

• What is Front Desk Tools? (FDT)
• How to Activate Front Desk Tools and Add a Front Desk Tools User
• Login to Front Desk Tools
• Register a User for an Event (FDT)
• Search for an Existing User Account (FDT)

View all 13

Custom Profile Fields 4

• How to Add a Custom Profile Field
• What's the difference between Custom Questions, Custom Membership Fields, and Custom Profile Fields?
• How to Edit a Custom Profile Field
• How to Change/Edit Custom Profile Field Value of a User

Custom Questions 2

• How to Copy Over Custom Questions from Another Event
• How to Add Custom Questions to Registration

Registration Setup 13

• Create an Event Registration
• SMART Payment Options
• Refund Policies
• How to Prepare for New League or Tournament Season with Online Registration
• Create a New SMART Session

View all 13

Registration Management 9

• Deleting Registrations and Issuing Refunds
• Export User Registration Data to an Microsoft Excel File
• What if a team registered in the wrong event?
• How to Move a Registrant from One Event to Another
• How to Check Status of an Invited Player in a Registered Team

View all 9

Pricing, Coupons & Age Restrictions Setup 7

• Service Fees (You Pay or User Pay)
• Set Up Event Pricing by Age Restriction / Group
• Set Up Initial Deposit and Future Payments for Registration (Recurring Payments)
• Add a Coupon for Your Event or Membership Registration
• Create a Volume Discount for Family/Group or Multiple Purchases

View all 7

Payment Processing & Management 3

• Get Payment Reports by Person
• Process a Check/Money Order Payment to Payment Report Offline
• How to Process a Credit Card Payment Manually Offline

General 7

• Forgot Administrator Password
• Adding Administrators and Assigning Permissions
• Login to Your Administrator Account
• Bulk Email
• How to Find Your Client ID for Your esportsdesk Site

View all 7

Team, League & Tournament Management 38

• Entering Hockey Stats (Old Tools) - Live
• Create New Season in League Management
• Selecting Teams for Playoff or Elimination Round Games
• Show/Hide Registered Teams (SMART) on esportsdesk.com Site
• How to Carry Over Officials From a Previous Year

View all 38

Content Management 21

• Photo Album
• Adding News Articles/Stories
• How to Add Videos to Your Site
• Custom Pages
• Photo Slideshow Feature

View all 21

Networked Solution set up 2

• Activate Registration Forms
• Setting Up Event Registration Service Fees

Results Manager 1

• Entering Results for Meet Type Events

Game Results Tool 10

• Using a Game PIN to Enter Game Results (Advanced Hockey Package Only)
• Entering Hockey Stats (Live Game)
• Adding a Goal (Live Game)
• Adding a Penalty (Live Game)
• Changing Goalies (Live Game)

View all 10

Online Registration 0

Domain Names 1

• Domain Renewal Notice

Email 3

• Email Setup
• Email Setup - iPad
• Emails Not Sent Due to Relay Quota

Miscellaneous 2

• How to Check Your IP Address
• How to Add a Calendar Subscription (webcal) to your Calendar