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Knowledge base
My User Account
The Basics
16
How to Find Your Organization's Registration Page / Website
Create an esportsdesk.com User Account
Updating User Information
Login to your User Account
Forgot My User Account Password
See all 16 articles
Family Members
1
How to Edit Family Member's Account
Individual Registration
7
How to Register an Individual for an Event
Register for a Prospect Camp
Register for an Event with Pricing by Age
Register for a Waitlisted Event and Accepting Invitations
How to Register Your Child
See all 7 articles
Team Registration
2
Add Players to Roster of a Registered Team
How to Register a Team and Split the Remaining Amount Owed Between Players
Teams & Leagues
1
Accepting an Invitation to a Team
History
1
Retrieving a Past Receipt / Confirmation Email
Memberships
3
Print Your Membership Card
What is My Membership Number?
Add Family Members to Group/Family Membership
My Profile
3
How to Add a Picture to My Profile
Find Your esportsdesk ID Number
How to Upload Secure Document to Account Profile
Calendar
2
View your Calendar
How to Use the Master Schedule / Export to Calendar Tool
Player Lists
2
Creating a Player (Team) List
Deleting a Player (Team) List
Volunteer
1
How to Review & Update Volunteer Availability
SMART - Sports Membership and Registration Tools
General
10
New Club OnBoard Process
Toggle Between Full Website Layout and Registration Only
Create New Team for a New Season at Club for Category Registration
How to Change Default SMART Season
How to Get Direct Link to Event Registration
See all 10 articles
Memberships
8
Membership Advance Purchase and Expiry
Custom Membership Fields
How to Create a Membership or Punch Card
Adding a New Membership
Asking additional questions or selling add-ons with a membership sale
See all 8 articles
Volunteer Management
8
Volunteer Manager Overview
Creating Roles for Volunteer Manager
Adding a Role Group
Create a Volunteer Manager Instance
Creating Jobs in Volunteer Manager
See all 8 articles
Front Desk Tools (FDT)
13
What is Front Desk Tools? (FDT)
How to Activate Front Desk Tools and Add a Front Desk Tools User
Login to Front Desk Tools
Register a User for an Event (FDT)
Search for an Existing User Account (FDT)
See all 13 articles
Custom Profile Fields
4
How to Add a Custom Profile Field
What's the difference between Custom Questions, Custom Membership Fields, and Custom Profile Fields?
How to Edit a Custom Profile Field
How to Change/Edit Custom Profile Field Value of a User
Custom Questions
2
How to Copy Over Custom Questions from Another Event
How to Add Custom Questions to Registration
Registration Setup
11
Create an Event Registration
SMART Payment Options
Refund Policies
How to Prepare for New League or Tournament Season
Create a New SMART Season
See all 11 articles
Registration Management
9
Deleting Registrations and Issuing Refunds
Export User Registration Data to an Microsoft Excel File
What if a team registered in the wrong event?
How to Move a Registrant from One Event to Another
How to Check Status of an Invited Player in a Registered Team
See all 9 articles
Pricing, Coupons & Age Restrictions Setup
8
Setting up Direct Deposit
Service Fees (You Pay or User Pay)
Set Up Event Pricing by Age Restriction / Group
Set Up Initial Deposit and Future Payments for Registration (Recurring Payments)
Add a Coupon for Your Event or Membership Registration
See all 8 articles
Payment Processing & Management
3
Get Payment Reports by Person
Process a Cheque / Money Order Payment to Payment Report Offline
How to Process a Credit Card Payment Manually Offline
Administrator
General
6
Forgot Administrator Password
Adding Administrators and Assigning Permissions
Login to Your Administrator Account
Bulk Email
How to Find Your Client ID for Your esportsdesk Site
See all 6 articles
Team, League & Tournament Management
36
Entering Hockey Stats (Old Tools) - Live
Create New Season in League Management
Selecting Teams for Playoff or Elimination Round Games
Show/Hide Registered Teams (SMART) on esportsdesk.com Site
How to Carry Over Officials From a Previous Year
See all 36 articles
Content Management
22
Photo Album
Newsletter
How to Add Videos to Your Site
Custom Pages
Photo Slideshow Feature
See all 22 articles
Networked Solution set up
2
Activate Registration Forms
Setting Up Event Registration Service Fees
Results Manager
1
Entering Results for Meet Type Events
Game Results Tool
9
Entering Hockey Stats (Live Game)
Adding a Goal (Live Game)
Adding a Penalty (Live Game)
Changing Goalies (Live Game)
Adding/Deducting Shots (Live Game)
See all 9 articles
General
Online Registration
0
Domain Names
1
Domain Renewal Notice
Email
3
Email Setup
Email Setup - iPad
Emails Not Sent Due to Relay Quota
Miscellaneous
1
How to Check Your IP Address
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