If someone drops out, changes their mind, gets hurt, etc. you are able to delete their registration for the event they registered for.


Step 1


Login to your Administrator account and go to Registrations page under the Registration & Membership section of your administrator navigation




Step 2


Next to the event the user is currently registered in, select the Actions menu then select View Registrants.





Step 3

From the registrant list, find the user you wish to delete and/or refund, select Delete and/or Refund



A window will pop up and you can select whether to remove the user entirely from the registration and/or issue partial, full, or no refund. If you are issuing a Partial Refund, you will need to enter the amount of the refund.  

Note: if you delete the user's registration, you will no longer be able to issue further refunds in the future.




Next, you will choose the Refund Method from the dropdown box. If you are issuing a credit card refund, the system will automatically take care of the refund process and issue the refund back to the registrant's credit/debit card. If you select Cash/Check/e-transfer/Venmo, you will need to issue the refund manually from your end (i.e. the system will not actually issue the refund to the user). Regardless of the refund method chosen, all changes will be recorded in the Payment Report for your records. 



Confirm the final details of the refund you are processing. Click Yes, Delete to confirm. An email confirmation will be sent to the registrant confirming their refund.