If someone drops out, changes their mind, gets hurt, etc. you are able to delete their registration for the event they registered for.
Next to the event of where the registrant is currently in, select the Actions menu then select View Registrants.
From the registrant list, find the player you wish to delete from the registration, select Delete from the Actions menu dropdown.
If your organization has already been handling refunds using your own process/merchant account previously before the 2020 update, please skip to Step 4b below.
A modal will then pop up and you can select to whether to remove them entirely from the registration and issue partial, full, or no refund. If you are issuing a Partial Refund, you will need to enter the amount.
Next, you will choose the Refund Method from the dropdown box below. If you are issuing a credit card refund, the system will automatically take care of the refund process and issue the refund back to the registrant's credit card. If you select Cash/Check, you will need to handle the refund process directly from your end. All changes will be recorded in the Payment Report for your records.
Confirm the final details of the refund you are processing. Click Yes Delete to confirm. An email confirmation will be sent to the registrant confirming their refund.
A window will popup asking you to confirm the deletion. You can select Full Refund, Partial Refund, or No Refund from the dropdown, then click Delete.