Search for an Existing User Account (FDT)

The user you are registering for must have an account in order for the registration to work. This article will show you how to search for an existing user account so you sign up the correct person, as well as what to do if there isn't an existing account under their name.

Step 1

Login to Front Desk Tools.

Step 2

As the Front Desk Person, enter the registrant's first name, last name, and email address (optional), under the Search For an Account box and press the Search button to check for an existing account.

If you get an alert saying "No Match Found" (or if there is a match but it isn't the correct person), you can create a new account for them. Click below to read how.

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Create a New User Account (FDT)

Step 3

The results of the account search will be listed below. Select their name below and choose one of the following options below.  If the user has previously purchased something from your organziation you can also click on their name to access their account profile.