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Knowledge base
My User Account
The Basics
15
How to Find Your Organization's Registration Page / Website
Create an esportsdesk.com User Account
Updating Contact Info, Credit/Debit Card, Email Opt-in/out on your User Account
Login to your User Account
Forgot My User Account Password
View all 15
Family Members
2
How to Edit Family Member's Account
Adding a Parent to an Existing User Account
Individual Registration
7
How to Register an Individual for an Event
Register for a Prospect Camp
Register for an Event with Pricing by Age
Register for a Waitlisted Event and Accepting Invitations
How to Register Your Child
View all 7
Team Registration
2
Add Players to Roster of a Registered Team
How to Register a Team and Split the Remaining Amount Owed Between Players
Teams & Leagues
2
Accepting an Invitation to a Team
Using Google Sheets to Prepare a Schedule Import File
History
1
Retrieving a Past Registration Receipt
Memberships
3
Print Your Membership Card
What is My Membership Number?
Add Family Members to Group/Family Membership
My Profile
3
How to Add a Picture to My Profile
Find Your esportsdesk ID Number
How to Upload Secure Document to Account Profile
Calendar
2
View and Export/Subscribe to Your Calendar
How to Use the Master Schedule / Export to Calendar Tool
Player Lists
2
Creating a Player (Team) List
Deleting a Player (Team) List
Volunteer
1
How to Review & Update Volunteer Availability
Registration & Membership Tools
General
10
New Club OnBoard Process
Toggling Between Full Website Layout and Registration Only
Create New Team for a New Season at Club for Category Registration
How to Change Default Registration Session
How to Get Direct Link to Event Registration
View all 10
Memberships
8
Membership Advance Purchase and Expiry
Custom Membership Fields
How to Create a Membership or Punch Card
Adding a New Membership
Asking additional questions or selling add-ons with a membership sale
View all 8
Volunteer Management
8
Volunteer Manager Overview
Creating Roles for Volunteer Manager
Adding a Role Group
Create a Volunteer Manager Instance
Creating Jobs in Volunteer Manager
View all 8
Front Desk Tools (FDT)
13
What is Front Desk Tools? (FDT)
How to Activate Front Desk Tools and Add a Front Desk Tools User
Login to Front Desk Tools
Register a User for an Event (FDT)
Search for an Existing User Account (FDT)
View all 13
Custom Profile Fields
4
How to Add a Custom Profile Field
What's the difference between Custom Questions, Custom Membership Fields, and Custom Profile Fields?
How to Edit a Custom Profile Field
How to Change/Edit Custom Profile Field Value of a User
Custom Questions
3
How to Copy Over Custom Questions from Another Event
How to Add Custom Questions to Registration
Custom Question Response Reports
Registration Setup
12
Create an Event Registration
Refund Policies
How to Prepare for New League or Tournament Season with Online Registration
Create a New Registrations Session
Create a Prospect Camp Registration
View all 12
Registration Management
9
Deleting Registrations and Issuing Refunds
Export User Registration Data to an Microsoft Excel File
What if a team registered in the wrong event?
How to Move a Registrant from One Event to Another
How to Check Status of an Invited Player in a Registered Team
View all 9
Pricing, Coupons & Age Restrictions Setup
7
Service Fees (You Pay or User Pay)
Set Up Event Pricing by Age Restriction / Group
Set Up Initial Deposit and Future Payments for Registration (Recurring Payments)
Add a Coupon/Voucher for Your Event Registration or Membership
Create a Volume Discount for Family/Group or Multiple Purchases
View all 7
Payment Processing & Management
4
Get Payment Reports by Person
Add a Manual Payment for an Offline Payment
How to Process a Credit Card Payment Manually Offline
Connecting your Site with Xero Accounting
Administrator
General
7
Forgot / Reset Administrator Password
Adding Administrators and Assigning Permissions
Login to Your Administrator Account
Bulk Email - Sports Tools
How to Find Your Client ID for Your esportsdesk Site
View all 7
Team, League & Tournament Management
40
Entering Hockey Stats (Old Tools) - Live
Create New Season in League Management
Selecting Teams for Playoff or Elimination Round Games
Show/Hide Registered Teams on esportsdesk.com Site
How to Carry Over Officials From a Previous Year
View all 40
Content Management
23
Photo Album
Adding News Articles/Stories
How to Add Videos to Your Site
Custom Pages
Photo Slideshow Feature
View all 23
Networked Solution set up
2
Activate Registration Forms
Setting Up Event Registration Service Fees
Results Manager
1
Entering Results for Meet Type Events
Game Results Tool
11
Using a Game PIN to Enter Game Results (Advanced Hockey Package Only)
Entering Hockey Game Results / Stats (Live Game)
Adding a Goal (Live Game)
Adding a Penalty (Live Game)
Changing Goalies (Live Game)
View all 11
General
Online Registration
0
Domain Names
1
Domain Renewal Notice
Email
3
Email Setup
Email Setup - iPad
Emails Not Sent Due to Relay Quota
Miscellaneous
2
How to Find Your IP Address
How to Add a Calendar Subscription (webcal) to your Calendar
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